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Technical Support

Technical
Support

Security never sleeps, and neither do we. Get fast, friendly service from the Tenable Tech Support team. Contact us 24/7 via phone, chat, or the Tenable Connect community portal. Let us answer your pressing product and implementation questions, no matter how complex.

Customer testimonials for Tenable Tech Support

AMER

Fred spent close to two hours troubleshooting a rebuild of three years worth of configurations. I was impressed with his thorough knowledge. Employees like Fred are what make Tenable a leader.
Just wanted to send along my thanks for Jordan’s fantastic response to our P1 incident last week. I appreciate the extra hours and attention everyone put in to get us to a good place. Special thanks to him for closing the loop on this incident and addressing any lingering questions. You guys are the dream team and I appreciate you!
Jon is very attentive and knowledgeable. After 3 years with a competitor and their premium support teams I really appreciate Tenable's support engineers.

EMEA

Arnold provided everything I asked for. I have been using Tenable products for five years. It is by far the best for support and scanning.
I talk to a lot of service representatives as part of my job. Sheila blows them away. She's been responsive, professional, and knowledgeable both on the tooling and the tech side. She even sent me example commands for interfacing with the cloud API. She's been an absolute pleasure to work with.
Lukasz guided me and engaged in a remote session to resolve my issues. He was fast and followed up if I went quiet during the remote session.

APAC

Kum Weng always goes the extra distance to get things sorted. If you need a conference call and want to show the actual data, he just jumps right in.
Francis was able to guide me in troubleshooting the problem. With his guidance, the issue was resolved on the spot. Good job!
The support team at Tenable is second to none: always quick to accept, jump in, and drive an issue to closure.

Contact Tenable Technical Support

Tenable connect community

Knowledge base, Q&A discussions, product announcements, and more:

https://connect.tenable.com
Support and account management

Cases and management of products, contacts, and other account details:

https://account.tenable.com