Nessus Professional Advanced Support

Need help with Nessus Professional? We’re just a phone call, email, or chat request away

Do you need help with Nessus Professional? With Tenable’s Advanced Support for Nessus Professional, your teams can access phone, email, Community, and chat support 24 hours a day, 365 days a year. This advanced technical support helps ensure faster response times and resolution to your questions and issues.

Advanced Support Plan Features

Phone Support

Phone support is available 24 hours a day, 365 days a year, for up to ten (10) named support contacts.

Email Support

Email support available for up to ten (10) named support contacts. All cases opened via email will receive a case priority of “Medium.”

Chat Support

Chat support, which is accessible via Tenable Community, is available to named support contacts 24 hours a day, 365 days a year.

Tenable Community Support Portal

All named support contacts can open support cases within Tenable Community. Users can also access the Knowledge Base, documentation, license information, technical support numbers, etc.; use live chat, ask questions to the Community, and learn about tips and tricks from other Community members.

SLAs

P1-Critical: < 2 hr
P2-High: < 4 hr
P3-Medium: < 12 hr
P4-Informational: < 24 hr

Contacts and Tenable Support

Support contacts must be reasonably proficient using information technology, the software purchased from Tenable, and be familiar with customer resources monitored by the software. Support contacts must speak English and support requests must be made in English. For the purpose of reproducing any Error or otherwise resolving a support request, support contacts must provide information reasonably requested by Tenable.